Return Policy for www.333gallery.com
www.333gallery.com (333Artdotgallery Ltd.Part.), is committed to ensuring customer satisfaction with the Artwork purchased on our Platform. This Return Policy outlines the terms and conditions under which customers (“Buyers”) may return Artwork purchased through our Platform.
Buyers may return eligible Artwork within 7 days of receiving the Artwork, provided that the Artwork is in its original condition and packaging. To be eligible for a return, the Artwork must meet the following criteria:
- The Artwork has not been damaged, altered, or modified in any way.
- The Artwork is returned in the original packaging, with all accompanying materials and documentation.
Initiation of Return Process
To initiate a return, the Buyer must contact the Company within the 7-day return period by email or through the Platform’s customer support system, providing the following information:
- Order number or transaction ID
- Reason for return
- Photos or other documentation to support the return request (if applicable)
The Company will review the return request and, if approved, provide the Buyer with instructions for returning the Artwork.
The Buyer is responsible for the cost of return shipping unless otherwise specified in the Platform’s return policy or procedures. The Buyer must securely pack the Artwork in its original packaging and ship it back to the designated address, using a trackable shipping service. The Buyer must provide the Company with the tracking information for the return shipment.
Upon receipt of the returned Artwork, the Company will inspect the Artwork to ensure that it meets the return eligibility criteria. If the Artwork is eligible for a refund, the Company will process the refund within a reasonable period, typically within 14 days after receiving and inspecting the returned Artwork. The refund will be issued to the original payment method used for the purchase, less any applicable fees, taxes, and shipping costs.
Certain types of Artwork may be excluded from the return policy, including but not limited to:
- Custom or personalized Artwork
- Artwork purchased during clearance sales or marked as “non-returnable” or “final sale”
- Digital Artwork or downloadable items
Buyers are encouraged to review the specific return policy for each Artwork listed on the Platform before making a purchase.
Accidental Damage During Shipping
If the Artwork is accidentally damaged during shipping, the Buyer must notify the Company within 48 hours of receiving the damaged Artwork. The Buyer should provide the following information when reporting the damage:
- Order number or transaction ID
- A detailed description of the damage
- Photos or other documentation to support the damage claim
Upon receiving the damage report, the Company will work with the courier service to investigate the claim and determine the cause of the damage. If the damage is confirmed to have occurred during shipping, the Company will offer one of the following resolutions, at its sole discretion:
- Arrange for the repair of the Artwork, if feasible, and cover the costs associated with the repair.
- Offer a partial refund to the Buyer, taking into account the extent of the damage and the diminished value of the Artwork.
- Facilitate the return of the damaged Artwork and provide a full refund to the Buyer, less applicable fees, taxes, and shipping costs.
- Offer a replacement Artwork of equal value, subject to availability and the artist’s agreement.
The Company’s decision on the resolution of accidental damage during shipping shall be final and binding. To ensure the protection of the Artwork, the Company will provide artists with packing guidelines and materials and will schedule courier services that offer reliable and secure shipping.
Disputes and Resolution
If the Buyer is dissatisfied with the outcome of the return process or believes that the Artwork was not accurately represented on the Platform, they may contact the Company to request further assistance. The Company will review the situation and, at its sole discretion, may offer additional resolutions, such as a partial refund or store credit. The Company’s decision on such matters shall be final and binding.
Disclaimers and Limitations of Liability
A section outlining that the Company is not responsible for any indirect, incidental, or consequential damages arising from the use of the Platform, purchase of Artwork, or any other interactions between the Parties. This section can also include a limitation on the Company’s total liability, typically capped at the amount paid by the Buyer for the Artwork in question.
A clause to address situations where the Company or artist is unable to perform their obligations under the agreement due to unforeseen events beyond their control, such as natural disasters, war, terrorism, pandemics, or government restrictions. This clause should specify that the affected party will not be held liable for their inability to fulfill their obligations under such circumstances.
Modifications to the Platform or Policies
A provision stating that the Company reserves the right to modify or update the Platform, policies, or terms of service at any time and that the Buyer’s continued use of the Platform after such modifications constitutes acceptance of the updated terms.
Termination of Buyer’s Account
A clause outlining the conditions under which the Company may terminate the Buyer’s account, such as breach of the Agreement, fraudulent activities, or other misconduct. This section should also clarify the consequences of account termination, including the loss of access to the Platform and forfeiture of any pending transactions or refunds.
Complaints and Dispute Resolution
A section describing the process for addressing complaints or disputes between the Buyer and the Company, including any applicable time limits for raising issues and the methods for resolving disputes (e.g., negotiation, mediation, arbitration, or litigation).
These additional topics can help provide a more comprehensive framework for the relationship between the Company, the Buyers, and the artists, and help to protect the interests of all parties involved.